fauxklore (fauxklore) wrote,

Customer Service Rants

I’ve just had a couple of particularly awful customer service experiences.

Mom subscribed to several magazines. Some of those subscriptions were acquired using the last of her American Airlines miles (which she should have just paid to transfer to me, but she didn’t ask my opinion). You can’t get anything back if you cancel them, so I just changed the address on those. Another subscription was easy to cancel and returned the rest of the value of the magazines. But there is one who I can’t reach yet. Their customer service hours are 10-3 on Monday through Thursday. I found that out when I tried calling on Friday. Today, I was in meetings until 2:30. I tried calling and got put on hold and, after 10 minutes or so, they just hung up on me. That lasted all the way until 3. Aargh.

But her medigap coverage was even worse to deal with. There was one phone number on the bill. I called that number and got into phone tree hell. I must have gone through 70 levels of phone tree, including re-entering the first number I’d called. At one point, I got a person who asked me what number I wanted and connected me to yet another phone tree. When I finally did get through to a human being, it was at the wrong Blue Cross/Blue Shield. To be fair, that person did connect me with a human being at the correct one, but not until after arguing with me that I needed a different phone number. I wasted 40+ minutes on this crap, only to be told I didn’t need to do anything to disenroll her because that would be automatic when the bill wasn’t paid. Aargh, aargh.
Tags: customer service, holidailies, rants

  • 2020 - Year in Review

    This is definitely the latest I am doing a year in review. 2020 was, obviously, a challenging year. The biggest thing that happened was retiring (in…

  • An Atypical Christmas

    Usually, I am traveling on Christmas. I've been to various unlikely places, ranging from an Antarctic cruise to Vietnam to Oman to Las Vegas. Asia is…

  • Happy Festivus!

    Our gaming group had a little Festivus celebration this evening. We started out with my offering of this completely reprehensible video from Sunday…

  • Post a new comment


    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded